Refund Policy
Refund Policy
We greatly value customer satisfaction and aim for you to be satisfied with our products. If you have any issues or are unsatisfied with the purchased products, we offer the following return and exchange policy:
Return Policy:
- If you are dissatisfied with the purchased product or discover any quality issues, please contact us within 10 business days of receiving the item. We will promptly process your return request.
- To be eligible for a return, please ensure that the returned item is in its original condition (unaltered, unworn, undamaged) and keep the original packaging and tags. Prior to returning the item, please provide a video of the product in its original condition as evidence for the return.
The buyer is responsible for the shipping costs incurred during the return process unless the product has quality issues or we have sent the wrong item.
Exchange Policy:
- If you receive a product with any quality issues or if it doesn't match your order, please contact us within 10 working days after receiving the product. Kindly provide us with a video of the product and provide detailed information regarding the issue and your order.
- We will promptly handle your exchange request and arrange for the product to be replaced with the correct item.
- We will cover the shipping costs associated with the exchange process.
Please note the following:
Before initiating a return or exchange, please contact our customer service team, providing relevant order information and a description of the issue. If there are any quality issues, please promptly capture a video and send it to our customer service team.
We reserve the right to refuse returns that do not meet our return policy requirements.
Throughout the return and exchange process, we will make every effort to keep you informed and ensure a smooth experience with refunds or replacements.
Our aim is to provide you with an improved shopping experience through this return and exchange policy. If you have any questions or require further assistance, please feel free to contact our customer service team at any time.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at geehome.shelf@gmail.com